Refunding transaction fee with the product price (Konbini and Pay-easy)
In a case where you require to refund the customer with the transaction fee, please follow the steps below.
** Refund for Konbini and Pay-easy will be a transfer to the purchasers' bank account. The transaction fee will be refunded the same way.
** Please note that the refunded transaction fee will be charged to your account.
** Refund for only the transaction fee is not available.
1. Please acquire the bank account information of the purchaser.
(Account name / Bank name / Branch number / Account type / Account number)
2. Open the transaction information of the customer from the KOMOJU dashboard and select the "Refund" on the top right of the screen.